Terms and Conditions
A booking form will be sent to the party leader to complete and return. This will be sent with a copy
of these Booking Terms and Conditions. A booking cannot be acceptable until a completed
booking form has been received and accepted by the Owner or person dealing on behalf of the
Owner. Accommodation is for the use of the named guests only on the booking form including any
guests that will stay for a shorter time than the rental period. In addition, the property cannot be
sub-let or assigned in any way. Any additional guests may be subject to a supplementary fee.
Upon receipt of the booking form, confirmation of the booking will be emailed to you. However,
please note that we reserve the right to decline the booking should the group not be of a
responsible age for the property or the property is not suitable to accommodate everyone in the
party. In all cases the lead party member must be over 25 and accept these conditions on behalf of
all persons named on the booking form, and agrees to keep all members of the party informed or all
matters relating to the rental.
Once the initial deposit or full payment has been received, along with acceptance of the booking
form, you will receive an email confirming the Booking. The contract between us will only be formed
when you receive acceptance of the booking form; you will receive an email confirming the
If the property is going to be used for any sort of celebrations, functions etc such as weddings, and
hen/stag parties in particular, then this must be disclosed prior to us accepting the booking.
Arrival and Departure times
Unless otherwise agreed you can arrive at the property after 16:00 hours on the start date of the
rental period and must leave by 10:30 hours on the last day of the rental period. You will be greeted
at the property for hand over of the key unless otherwise agreed. Should you wish to arrive earlier or
stay longer, this will be subject to availability of the property and, if possible, will be agreed prior to
Once the full payment has been received you will be sent full details of the property address, arrival
instructions, key collection instructions and a contact number. We will provide you with a greet time
at the property for the key handover.
When you book the accommodation an initial booking deposit of 25% of the rental cost must be
made at the time of booking. Once this payment has been received it is non refundable if you subsequently cancel
for any reason. Full payment of the rental fee plus the damage deposit is required if you book less than 8 weeks before
the start of your holiday.
The balance due must be received no later than 8 weeks before the start of your holiday, however, if
we do not receive the balance payment due in full and on time we reserve the right to treat the
rental period as cancelled by you. In this case cancellation charges will apply.
The price of the accommodation includes clean linen and towels on arrival, with a weekly linen
change for bookings over 14 days. Please note that if you are paying in a currency other than GBP
Sterling then you are responsible for any bank charges incurred.
A Damage Deposit of £300 will be requested when the balance payment is due. If the holiday is for
a longer period then the Damage Deposit may be increased. Providing no damage is caused during
your holiday the Damage Deposit will be transferred back to you within 5 working days of receipt of
your bank details.
Any damage caused to the property during your stay must be notifed to us immediately so that it
may be quickly rectified. Damage discovered after the end of the letting period will be notifed to
the party leader and a claim against the Damage Deposit will be made. Should you fail to vacate
the property at the specified times or if abnormal cleaning is required then this is also chargeable
against your Damage Deposit. The amount charged will be the cost of returning the property to the
condition in which you found it on arrival. All rubbish must be removed at the end of your stay, there
will be a charge made to remove any rubbish left at the property.
Cancellation by you
If you wish to cancel your booking in full or in part, please confirm by email.
A cancellation can only be accepted from the lead member of the party. The cancellation will be
effective from the date the cancellation instruction is received. The cancellation charges set out
below in condition 6 will be payable, and are based on the expenses and losses suffered by us as a
result of cancellations. You remain responsible for the total cancellation charges of the booking and
all outstanding balances must be paid in full.
More than 8 weeks before the rental period commences within which notification is received by the
party leader – full retention of the booking deposit paid irrespective of when you booked the
property, the amount paid or the reason for cancelling.
8 weeks or less – full retention of the rental amount paid.
If any extras have been paid for that have already incurred costs then these will be deducted as
The damage deposit is fully refundable.
Cancellation or changes by the Owner
We do not expect to make any changes to your booking, but occasionally problems occur and
bookings have to be changed or cancelled. If this does happen, we will contact the party leader as
soon as is reasonably practical, explain what has happened and inform them of the cancellation or
If a significant change has been made or your booking has to be cancelled, we will offer the party
leader the option of:
a) Accepting the changed arrangements
b) Cancelling your rental period with a full refund of payments.
In the unlikely event that the party leader fails to tell us that you wish to accept the change, we are
entitled to cancel the booking and refund all monies paid.
A compensation payment is not payable and liability can not be accepted by the Owner if we have
to make a change or cancellation.
Circumstances beyond the control of the Owner
Where a cancellation or major change is made as a result of Force Majeure we cannot pay any
expenses or costs you incur as a result. Minor changes are not eligible for compensation and do
not entitle you to cancel without paying cancellation charges. By way of an example, Force Majeure
includes fire, food, terrorist attack, exceptional weather conditions, epidemics, destruction or
damage of the property by another cause (other than negligence by the Owner) and all similar
In addition we can not be held responsible for any disruption to the supply of utility services such as
electric, water, the cleaning of the swimming pool during your stay or maintenance of the garden.
This includes any works being carried out by 3rd parties close or near to the property over which the
owner has no control.
There are air conditioning units in the Master bedroom, Garden Room, Annexe Double and Annexe
Twin bedrooms. Other rooms contain fans. The air-conditioning is controlled by two meters, one on
the ground floor and one in the annexe. They will be pre loaded with sufficient credit to last for your
stay as long as the air conditioning units are used with reasonable care. Should you require more
credit this is available in the form of pre-pay cards of £5 or £10 value.
You and all members of your party are responsible:
a) For the property and you are expected to take reasonable care of it, leaving the property in a
clean and tidy condition, similar to how you found it on your arrival.
b) For ensuring the accommodation is suitable for your requirements having read the
advertisement. It is important to disclose information such as disabilities, special needs, any special
celebrations or functions that will be organised in the property, prior to the booking so that we can
advise you of the suitability. Please ask any additional questions concerning any extra requirements
you may have, eg for infants or special sleeping arrangements.
c) For any damage to the property, its contents or to any Third Party visiting the property, which is
caused by you, a member of your party or any person you invite to the property. We strongly
recommended that you take out personal insurance which provides personal liability protection.
d) For allowing the Owner and any representatives of the Owner access to the property at any
reasonable time during your occupation of the property (except in cases of emergency or where a
problem arises which needs to be dealt with quickly and you are unable to be contacted)
e) For arranging your own Personal Travel Insurance so as to be able to claim in the event of
cancellation, theft, loss of luggage etc.
f) For any charges relating to transfer or cheque payments in respect of the rental charge or
damage deposit normally incurred by your bank if your home country has a different currency to
g) For informing us of any damage caused to the property at the time it happens and prior to your
h) For contacting the Owner or his representatives during your stay should you experience a
problem in relation to the property.
I) For ensuring that any facilities such as air-conditioning, swimming pool etc are used in
accordance with the operating instructions as per the information pack which is available at the
property, and which should be read on your arrival. This also includes any instructions given
verbally on arrival, at the booking stage or during your stay at the property.
j) To respect others in the area and the community rules, i.e. no excessive noise during siesta time,
15:00 – 17:00, and at night from 23:00 until 10:00, or play excessively loud music or make an
unreasonable level of noise at any time during your stay that may annoy neighbours.
k) To agree and comply with the regulations set out in any property manual provided to you and
any other regulations reasonably specified by us from time to time and ensure that they are
observed by all members of the party.
We reserve the right to refuse admittance should the maximum occupancy be exceeded or if there
are guests that are not included on the booking form. We do not allow tents or caravans in the
grounds. You cannot take pets into the property unless this has been agreed in advance and is
shown on your booking confirmation. If you allow additional guests to stay for any period without
prior agreement or notification then we reserve the right to withhold the damage deposit in full
and/or ask for an additional rental payment or ask you to leave.
If you subsequently wish to increase the number of guests staying on the booking form, we require
this in writing and will confirm any additional costs providing this does not exceed the maximum
occupancy of the property. All guests will be checked in on arrival and passport information passed
to the local Guardia as per Spanish law.
We endeavour to offer you prompt assistance should you or any member of your party find yourself
in difficulty whilst renting the villa.
If there are any problems with the property during your stay our contact number is readily available
in the information pack provided. Naturally we will try to resolve any problems over the telephone
without the need for a visit to the property.
Breach of the conditions
If you breach any of the conditions we can refuse to hand over the property to you, or can
repossess it or withhold the damage deposit. If we do so this is treated as a cancellation by you.
No refund of any monies you have paid in respect of your booking will be made. In this situation
we are not under any obligation to fnd any alternative accommodation for you.
We do not wish to have any unsatisfied guests and we consider it part of the rental contract to be
given the opportunity to put right any grievances you may have whilst at the property. In the unlikely
event that you are dissatisfied, you must in the first instance contact us directly so that any
problems can be resolved. It is often extremely difficult to resolve problems properly unless we are
promptly notified. In particular complaints of a transient nature cannot possibly be investigated un
less they are notified while you are still in residence.
If, after this you feel that the problem has not been resolved to your satisfaction, then you must,
within 28 days of the end of your rental period, put your complaints in writing via email. This will
then be investigated and rectified. Any request for compensation is not an immediate entitlement
and the decision is at the discretion of the Owner to assess the appropriateness.
Please note that complaints must be reported to the Owner or his representatives, not any third
parties. You will be provided with a contact at the time of booking. Complaints during your stay
must be reported by phone or email.
We encourage and welcome any feedback you may have after your stay. Any negative feedback will
not be treated as a complaint but will be considered for improvement by the owner.
We cannot be held responsible for unforeseen construction work in the vicinity of the property.
Although we are very sympathetic under these circumstances, we have no power to stop
construction work and, as such, cannot be held liable.
In the event that your complaint is not upheld by the Owner then the rental contract will be
governed by Spanish law and is subject to the exclusive jurisdiction of the courts of Spain.
Where any reference is made to local public services, these are intended for the clients
convenience and we are unable to accept responsibility for the non-availability of these public
services. All distances mentioned are approximate and driving times are a guide and may vary
subject to road conditions and volumes of traffic. These conditions will prevail where there is a
discrepancy with any other information detailed on the website.
The Owner shall have no liability for any death or personal injury, unless this results from the
negligence of the Owner, or that or any employee of the Owner, (providing they were at the time
acting in the course of their employment).
You must take all necessary steps to safeguard your personal property. The Owner shall have no
liability in respect of damage to or loss of personal property.