Thank you for booking your holiday at Los Cipreses. Please complete the form then click the 'Submit Form' button at the bottom. If you do not have all the information, for example flight numbers, please leave the field blank and we will add these at a later date. A 25% deposit is required to secure the booking. The balance is due 8 weeks before the start of your holiday. For further information about how we process your data please see our Privacy Policy

 

 

Terms and Conditions

 

Los Cipreses

 

Booking Form

 

A booking form will be sent to the party leader to complete and return. This will be sent with a copy

of these Booking Terms and Conditions. A booking cannot be acceptable until a completed

booking form has been received and accepted by the Owner or person dealing on behalf of the

Owner. Accommodation is for the use of the named guests only on the booking form including any

guests that will stay for a shorter time than the rental period. In addition, the property cannot be

sub-let or assigned in any way. Any additional guests may be subject to a supplementary fee.

Upon receipt of the booking form, confirmation of the booking will be emailed to you. However,

please note that we reserve the right to decline the booking should the group not be of a

responsible age for the property or the property is not suitable to accommodate everyone in the

party. In all cases the lead party member must be over 25 and accept these conditions on behalf of

all persons named on the booking form, and agrees to keep all members of the party informed or all

matters relating to the rental.

Once the initial deposit or full payment has been received, along with acceptance of the booking

form, you will receive an email confirming the Booking. The contract between us will only be formed

when you receive acceptance of the booking form; you will receive an email confirming the

Booking.

If the property is going to be used for any sort of celebrations, functions etc such as weddings, and

hen/stag parties in particular, then this must be disclosed prior to us accepting the booking.

 

Arrival and Departure times

 

Unless otherwise agreed you can arrive at the property after 16:00 hours on the start date of the

rental period and must leave by 10:30 hours on the last day of the rental period. You will be greeted

at the property for hand over of the key unless otherwise agreed. Should you wish to arrive earlier or

stay longer, this will be subject to availability of the property and, if possible, will be agreed prior to

your arrival.

Once the full payment has been received you will be sent full details of the property address, arrival

instructions, key collection instructions and a contact number. We will provide you with a greet time

at the property for the key handover.

 

Payment

 

When you book the accommodation an initial booking deposit of 25% of the rental cost must be

made at the time of booking. Once this payment has been received it is non refundable if you subsequently cancel

for any reason. Full payment of the rental fee plus the damage deposit is required if you book less than 8 weeks before

the start of your holiday.

The balance due must be received no later than 8 weeks before the start of your holiday, however, if

we do not receive the balance payment due in full and on time we reserve the right to treat the

rental period as cancelled by you. In this case cancellation charges will apply.

The price of the accommodation includes clean linen and towels on arrival, with a weekly linen

change for bookings over 14 days. Please note that if you are paying in a currency other than GBP

Sterling then you are responsible for any bank charges incurred.

 

Damage Deposit

 

A Damage Deposit of £300 will be requested when the balance payment is due. If the holiday is for

a longer period then the Damage Deposit may be increased. Providing no damage is caused during

your holiday the Damage Deposit will be transferred back to you within 5 working days of receipt of

your bank details.

Any damage caused to the property during your stay must be notifed to us immediately so that it

may be quickly rectified. Damage discovered after the end of the letting period will be notifed to

the party leader and a claim against the Damage Deposit will be made. Should you fail to vacate

the property at the specified times or if abnormal cleaning is required then this is also chargeable

against your Damage Deposit. The amount charged will be the cost of returning the property to the

condition in which you found it on arrival. All rubbish must be removed at the end of your stay, there

will be a charge made to remove any rubbish left at the property.

 

Cancellation by you

 

If you wish to cancel your booking in full or in part, please confirm by email.

A cancellation can only be accepted from the lead member of the party. The cancellation will be

effective from the date the cancellation instruction is received. The cancellation charges set out

below in condition 6 will be payable, and are based on the expenses and losses suffered by us as a

result of cancellations. You remain responsible for the total cancellation charges of the booking and

all outstanding balances must be paid in full.

 

Cancellation charges

 

More than 8 weeks before the rental period commences within which notification is received by the

party leader – full retention of the booking deposit paid irrespective of when you booked the

property, the amount paid or the reason for cancelling.

8 weeks or less – full retention of the rental amount paid.

If any extras have been paid for that have already incurred costs then these will be deducted as

well.

The damage deposit is fully refundable.

 

Cancellation or changes by the Owner

 

We do not expect to make any changes to your booking, but occasionally problems occur and

bookings have to be changed or cancelled. If this does happen, we will contact the party leader as

soon as is reasonably practical, explain what has happened and inform them of the cancellation or

change.

 

If a significant change has been made or your booking has to be cancelled, we will offer the party

leader the option of:

a) Accepting the changed arrangements

b) Cancelling your rental period with a full refund of payments.

 

In the unlikely event that the party leader fails to tell us that you wish to accept the change, we are

entitled to cancel the booking and refund all monies paid.

A compensation payment is not payable and liability can not be accepted by the Owner if we have

to make a change or cancellation.

 

Circumstances beyond the control of the Owner

 

Where a cancellation or major change is made as a result of Force Majeure we cannot pay any

expenses or costs you incur as a result. Minor changes are not eligible for compensation and do

not entitle you to cancel without paying cancellation charges. By way of an example, Force Majeure

includes fire, food, terrorist attack, exceptional weather conditions, epidemics, destruction or

damage of the property by another cause (other than negligence by the Owner) and all similar

situations.

In addition we can not be held responsible for any disruption to the supply of utility services such as

electric, water, the cleaning of the swimming pool during your stay or maintenance of the garden.

This includes any works being carried out by 3rd parties close or near to the property over which the

owner has no control.

 

Air Conditioning

 

There are air conditioning units in the Master bedroom, Garden Room, Annexe Double and Annexe

Twin bedrooms. Other rooms contain fans. The air-conditioning is controlled by two meters, one on

the ground floor and one in the annexe. They will be pre loaded with sufficient credit to last for your

stay as long as the air conditioning units are used with reasonable care. Should you require more

credit this is available in the form of pre-pay cards of £5 or £10 value.

 

Your responsibilities

 

You and all members of your party are responsible:

a) For the property and you are expected to take reasonable care of it, leaving the property in a

clean and tidy condition, similar to how you found it on your arrival.

b) For ensuring the accommodation is suitable for your requirements having read the

advertisement. It is important to disclose information such as disabilities, special needs, any special

celebrations or functions that will be organised in the property, prior to the booking so that we can

advise you of the suitability. Please ask any additional questions concerning any extra requirements

you may have, eg for infants or special sleeping arrangements.

c) For any damage to the property, its contents or to any Third Party visiting the property, which is

caused by you, a member of your party or any person you invite to the property. We strongly

recommended that you take out personal insurance which provides personal liability protection.

d) For allowing the Owner and any representatives of the Owner access to the property at any

reasonable time during your occupation of the property (except in cases of emergency or where a

problem arises which needs to be dealt with quickly and you are unable to be contacted)

e) For arranging your own Personal Travel Insurance so as to be able to claim in the event of

cancellation, theft, loss of luggage etc.

f) For any charges relating to transfer or cheque payments in respect of the rental charge or

damage deposit normally incurred by your bank if your home country has a different currency to

GBP Sterling.

g) For informing us of any damage caused to the property at the time it happens and prior to your

departure.

h) For contacting the Owner or his representatives during your stay should you experience a

problem in relation to the property.

I) For ensuring that any facilities such as air-conditioning, swimming pool etc are used in

accordance with the operating instructions as per the information pack which is available at the

property, and which should be read on your arrival. This also includes any instructions given

verbally on arrival, at the booking stage or during your stay at the property.

j) To respect others in the area and the community rules, i.e. no excessive noise during siesta time,

15:00 – 17:00, and at night from 23:00 until 10:00, or play excessively loud music or make an

unreasonable level of noise at any time during your stay that may annoy neighbours.

k) To agree and comply with the regulations set out in any property manual provided to you and

any other regulations reasonably specified by us from time to time and ensure that they are

observed by all members of the party.

 

Party Size

 

We reserve the right to refuse admittance should the maximum occupancy be exceeded or if there

are guests that are not included on the booking form. We do not allow tents or caravans in the

grounds. You cannot take pets into the property unless this has been agreed in advance and is

shown on your booking confirmation. If you allow additional guests to stay for any period without

prior agreement or notification then we reserve the right to withhold the damage deposit in full

and/or ask for an additional rental payment or ask you to leave.

If you subsequently wish to increase the number of guests staying on the booking form, we require

this in writing and will confirm any additional costs providing this does not exceed the maximum

occupancy of the property. All guests will be checked in on arrival and passport information passed

to the local Guardia as per Spanish law.

 

Owner responsibility

 

We endeavour to offer you prompt assistance should you or any member of your party find yourself

in difficulty whilst renting the villa.

If there are any problems with the property during your stay our contact number is readily available

in the information pack provided. Naturally we will try to resolve any problems over the telephone

without the need for a visit to the property.

 

Breach of the conditions

 

If you breach any of the conditions we can refuse to hand over the property to you, or can

repossess it or withhold the damage deposit. If we do so this is treated as a cancellation by you.

No refund of any monies you have paid in respect of your booking will be made. In this situation

we are not under any obligation to fnd any alternative accommodation for you.

 

Complaints

 

We do not wish to have any unsatisfied guests and we consider it part of the rental contract to be

given the opportunity to put right any grievances you may have whilst at the property. In the unlikely

event that you are dissatisfied, you must in the first instance contact us directly so that any

problems can be resolved. It is often extremely difficult to resolve problems properly unless we are

promptly notified. In particular complaints of a transient nature cannot possibly be investigated un

less they are notified while you are still in residence.

If, after this you feel that the problem has not been resolved to your satisfaction, then you must,

within 28 days of the end of your rental period, put your complaints in writing via email. This will

then be investigated and rectified. Any request for compensation is not an immediate entitlement

and the decision is at the discretion of the Owner to assess the appropriateness.

Please note that complaints must be reported to the Owner or his representatives, not any third

parties. You will be provided with a contact at the time of booking. Complaints during your stay

must be reported by phone or email.

We encourage and welcome any feedback you may have after your stay. Any negative feedback will

not be treated as a complaint but will be considered for improvement by the owner.

We cannot be held responsible for unforeseen construction work in the vicinity of the property.

Although we are very sympathetic under these circumstances, we have no power to stop

construction work and, as such, cannot be held liable.

In the event that your complaint is not upheld by the Owner then the rental contract will be

governed by Spanish law and is subject to the exclusive jurisdiction of the courts of Spain.

 

Website information

 

Where any reference is made to local public services, these are intended for the clients

convenience and we are unable to accept responsibility for the non-availability of these public

services. All distances mentioned are approximate and driving times are a guide and may vary

subject to road conditions and volumes of traffic. These conditions will prevail where there is a

discrepancy with any other information detailed on the website.

 

Liability

 

The Owner shall have no liability for any death or personal injury, unless this results from the

negligence of the Owner, or that or any employee of the Owner, (providing they were at the time

acting in the course of their employment).

You must take all necessary steps to safeguard your personal property. The Owner shall have no

liability in respect of damage to or loss of personal property.

 

 

 

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